Terms of sale

01Who you are buying from

Each stall is run by an independent Seller. Your order is with that Seller, and their name appears on your confirmation and on the message they send you.

Hkshop takes the payment on the Seller's behalf and passes the money on. Your card statement shows Hkshop.

02Orders and prices

Prices are in Hong Kong dollars and include no delivery unless one is shown at checkout.

Placing an order is an offer to buy. It is accepted when the payment clears, which is when you are told the order is confirmed.

Stock is taken at the moment of payment, so an item should not sell twice. If it does, you are refunded in full without asking.

03Collection and delivery

Collection happens at the market shown on your confirmation, during that market's hours. Bring the order reference.

Where a Seller delivers, they arrange the time with you directly, within the districts and for the fee shown on their storefront.

If you cannot collect, contact the Seller before the market closes. Uncollected orders are not refunded once the market has closed, because the goods were made for you.

04Refunds

If the Seller cannot fulfil, you are refunded in full and the cost falls on the Seller.

If something was wrong or spoiled, contact us within 24 hours with the order reference and a photograph. A full or partial refund is at our discretion.

Refunds go back to the card or wallet you paid with, usually within five working days.

05Your account and conduct

You do not need an account to buy. You are responsible for the accuracy of the name and phone number you give, because they are how the Seller finds you.

Do not use the service to place orders you do not intend to collect.

06Changes

These terms may change; the version that applied to your order is the one shown when you placed it.

Hong Kong law applies, and the courts of Hong Kong have jurisdiction.