Refunds
The principle: the Seller carries the cost of their own failure; you are not left paying for it.
You cancel before the Seller starts
Full refund. Contact us with the order reference before the Seller has begun preparing it.
The Seller cannot fulfil
Full refund, and we chase the Seller. This is deducted from their next payout, not absorbed by you.
An item sold out after you paid
Full refund, raised by us. It should not happen — stock is taken at the moment of payment — but if it does, the money comes back without you asking twice.
You did not collect the order
No refund once the market has closed. If you know you cannot make it, message the Seller before the market ends.
Delivery could not be completed
The delivery fee is not refunded when nobody was there to receive it; the goods may be, at our discretion.
Something was wrong or spoiled
Contact us within 24 hours with the order reference and a photograph. Full or partial refund at our discretion, deducted from the Seller's payout.
Refunds go back to the card or wallet you paid with, usually within five working days. If it has been longer, tell us.